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A TG Base product

AI customer-support assistant

Small e-commerce teams handle questions about orders, delivery and returns alongside running their store. This TG Base product helps an operator prepare a reply using the conversation context, store policies and verified order data.

Already used in real work. Claude API is integrated to generate suggested multilingual replies.

From a customer question to a reviewed reply

Illustrative workflow — not a screenshot or a live customer example.

  1. An operator reads the customer’s question and the preceding conversation.
  2. Relevant store policies and verified order details provide the factual context for the suggestion.
  3. The assistant suggests a reply in the customer’s language using Claude API.
  4. The operator checks the facts and tone, edits the suggestion as needed and decides what to send.

Support for a small store team

The intended users are small e-commerce teams that need help drafting consistent answers without losing the context of a conversation. Suggested replies can address order, delivery and return questions when the relevant facts and policies are available.

Grounded in the information available

Conversation context explains the question; store policies explain the rules; verified order data supplies the facts about the order. A suggested reply still needs review. Missing or conflicting information should be checked by the operator rather than filled in with assumptions.

Operator control

The assistant supports the operator’s judgement with a draft. The operator reviews, edits or rejects the suggestion and remains responsible for the response sent to the customer. AI output can contain mistakes, even when context is provided.

Privacy in the support workflow

Customer conversations and order records can contain personal information. Review which information is needed before providing context to the assistant, and avoid including unrelated or sensitive details. Claude API processes the context supplied for reply generation; discuss data handling and access requirements with TG Base before extending use to your store.

Current stage

The product is already used in real work, with Claude API integrated. This page describes its purpose and workflow. Contact TG Base to discuss a demo, your team’s requirements and whether the assistant fits your support process.

Request a demo

Contact TG Base through the homepage contact section to request a demo and discuss your support workflow.

Request a demo